Our dietary cupcakes are easily identifiable by the colour cases they're baked in. This code is only applicable to our regular size cupcakes.

While we do not specifically bake with nuts, we do use toppers and other products that are not produced in the Petal Bakery.

We take extreme care to
prevent any cross contamination, please note that particles may be airborne and
will affect anyone with a severe allergy.

Brown Cases = Non-Dietary (regular range)

Green Cases = Dairy Free / Vegan / Plant based

Blue Cases = Gluten-Free

White Cases = Vegan Gluten-free combined cupcake

We only deliver in Auckland for same day delivery Monday - Sunday and in Wellington from Monday - Saturday.

When you enter your postcode on the cart it will confirm if we deliver to your area. The delivery options with pricing will be listed at checkout. If there are any issues, please email us: hello@petalcupcakes.co.nz

We deliver Monday to Sunday with different cut off times for different time slots. It's best to order in advance.

We are also on Ubereats if you live within the local store area.

As we use a partner courier we can’t guarantee the exact time it will arrive as it depends on the drivers runsheet/traffic and weather conditions. If it’s needed for a specific time then we do recommend
picking up from the store.

This is a brand new website in progress, please re-register and the site will remember your logins for next time. Happy shopping. Any problems logging in, please email hello@petalcupcakes.co.nz we are always happy to help.

Please don’t put them in the fridge. Keep them either in an airtight container or in their box at ambient temperature or they even freeze well.

We will always try and leave them in a safe place. Please leave clear instructions. If there is nowhere safe to leave them we will have to take them back to the courier Depot and you will incur a second delivery charge (this is a last resort).

Yes, those fall under vegan cupcakes You can find them under our special dietary section.

We have no minimum order value, however some of our special occasion products do have a minimum order quantity.

Yes we do. Unfortunately you can’t specify your flavours.

If you choose our assorted packs it gives you the option to write a note otherwise please write a short note (75 characters maximum) in the “notes” section for us to write in the boxes or you can purchase a gift card and we can write it on there under extra’s or when you checkout.

You may have selected a delivery window that has already been cut off, entered the incorrect post code or selected an area that we don’t deliver. Note we also have limited delivery slots on special occasions and public holidays.

Yes - please visit our Themed / Occasion Cupcake section

You will only receive the GST Invoice via email confirmation once your order has been placed via our website. This is the only invoice we supply and do not provide this in a PDF version.

Yes, please visit our custom products section

Please check your junk folder, the email address you have entered may have had a typo which may have been the reason. Please contact the store and request a copy with your order information. It may be that your order did not go through for some reason please also check your bank account to verify payment has been made.

I’m afraid if you choose the assorted packs we choose the flavours for you, otherwise you can select the individual cupcakes and checkout that way.

Yes we do, however this is a combined dietary cupcake (vegan gluten-free). Please visit our assorted minis and you can select this option.

Yes we can, but subject charges and minimum order of 12 per custom colour. We can custom colour every flavour except chocolate. Please visit our custom products page to order.

No, we do not include any paperwork with the order that is dispatched.

12 Months from date of purchase. If you had a gift voucher from our former website, please email us on hello@petalcupcakes.co.nz

Please visit our Terms of Service for more information on our Cancellation and Refunds policy.